FAQ

Who are The Garden Living Company?

We are a family-run UK business with a passion for outdoor living, gardening, and spending time outdoors with family and friends. Our goal is to offer quality garden products at realistic prices, helping customers create beautiful and enjoyable outdoor spaces.

How do I know which replacement BBQ grill I need?

Measure the diameter of your existing grill and compare it with the dimensions shown on the product page. We stock several popular sizes to fit many kettle-style barbecues.

Are your replacement BBQ grills compatible with Weber barbecues?

Many customers use our replacement grills with popular kettle-style BBQs. Always check the exact measurements before purchasing to ensure compatibility.

How should I clean my BBQ grill?

Allow the grill to cool, remove food debris with a grill brush, and wash using warm soapy water. Dry thoroughly before storing.

What if my item arrives damaged?

In the unlikely event that your item arrives damaged, please contact us as soon as possible with photographs of the damage and your order details. We will review the issue quickly and do everything we can to resolve it as efficiently as possible.

Can I return an unwanted item?

Yes. Returns are accepted in accordance with our returns policy. Items should be returned unused and in their original condition whenever possible.

How do I contact The Garden Living Company?

You can contact our customer service team through the contact form on our website or via our email which is hello@thegardenlivingcompany.com. We aim to respond as quickly as possible.